Episode 16 - Logistics of HR and Customer Service with Norman Poon

Host Bryndis Whitson welcomes Norman Poon, co-founder of BitWide and an instructor at Bow Valley College, to the show to discuss his career in a variety of industries from healthcare to banking, mainly in a Human Resources capacity. They examine the systems behind every industry and how employee needs drive those systems. Norman presents these industries from a customer service and employee perspective, highlighting organizational systems set up for stock, item returns, employee mindset, and store layout.

Norman shares the challenges involved in ensuring healthcare providers have enough medication or emergency supplies on hand and how to arrange training and onboarding of new staff for a grocery or retail store opening. He takes Bryndis through the logistics involved in correct staffing levels, the different grocery stocking needs that arose during COVID, and the ins and outs of being in Human Resources. Norman explains how the study of organizational behavior is linked to recruitment, motivation, and connecting employees to a revenue-involved mindset. His insights into the human side of industry shed light on how logistics enters the recruitment and hiring process, and the organizational elements that drive many of the industries he’s worked in.